MEMBERSHIP AND PROGRAM ASSOCIATE 

The American Society for Public Administration—the nation’s leading professional association for public administration—is seeking a thoughtful and creative Membership and Program Associate. The associate is the organization’s primary representative to our 10,000-plus members and stakeholders, including public servants working at every level of government; university deans, chairs and professors; and students.

The associate is responsible for the effective management and execution of ASPA’s membership renewal, retention and recruitment activities. The role focuses on successful relationship building with current and prospective members, requiring a high level of interpersonal communication and exceptional communications skills. Specific responsibilities include the following:
Work with executive staff in implementing membership campaigns, projects and initiatives.

  • Assist in developing recruitment strategies, maintain a timeline of activities and execute them with measurable results.
  • Oversee the new member experience for the first year of membership; facilitate member experiences that increase knowledge of and engagement within the organization; and manage the group member experience.
  • Execute membership operations, including dues payments and processing, member eligibility and benefits, membership categories, member relations and service delivery.
  • Respond promptly and effectively to membership inquiries and requests for assistance.
The associate also is responsible for ensuring the currency and accuracy of member and stakeholder data and for providing professional support to ASPA’s wide-ranging programs, including its annual conference and online e-learning series, and Executive Office operations.

Successful applicants possess the following qualifications:
  • Strong proficiency with database platforms (knowledge of iMIS a plus), Microsoft Office and online email distribution software.
  • Excellent customer service orientation.
  • Demonstrated critical thinking skills and creative problem-solving.
  • Impeccable written and verbal communications skills tailored to diverse audiences.
  • Keen attention to detail and outstanding organizational skills.
  • Experience working in nonprofit, preferably membership-driven, organizations a plus.

A Bachelor’s degree is required; prior experience working in a membership-related capacity is a plus. A strong commitment to public service is a must.

Qualified candidates should forward a cover letter, resume and salary requirements to Bill Shields, American Society for Public Administration, 1730 Rhode Island Avenue, N.W., Suite 500, Washington, DC 20036 or [email protected]. No phone calls, please. ASPA is an equal opportunity, affirmative action employer.

EVENTS AND GOVERNANCE MANAGER

The American Society for Public Administration—the nation’s leading professional association for public administration—is seeking an exceptionally organized and talented Events and Governance Manager. The manager is responsible for all logistics for ASPA’s professional development activities—including a robust e-learning series and 1,200-person annual conference—and for providing strategic and tactical support to the board of directors and board committees.
The manager provides all logistical, planning and management support for ASPA-produced webinars, functions and events. The individual will work collaboratively with other staff to develop electronic and print communications related to ASPA programs and cultivate cross-sector partnerships to support ongoing activities.

The manager also is responsible for advancing ASPA’s effective governance by working closely with the Executive Director to support a 22-member board of directors and four board committees. The individual will develop substantive action-oriented agendas and outcome-oriented briefing materials and work with executive leadership to identify and implement programs to promote greater leader participation and engagement.

This position requires impeccable verbal and written communications skills, critical thinking skills, strong customer service instincts, demonstrated experience with event planning logistics and excellent technological ability, preferably with iMIS, Zoom and GoToWebinar, as well as Microsoft Office Suite. A Bachelor’s degree is required; prior experience in a public service and/or membership organization is a major plus. 

Qualified candidates should forward a cover letter, resume and salary requirements to [email protected] or Bill Shields, American Society for Public Administration, 1730 Rhode Island Avenue, N.W., Suite 500, Washington, DC 20036. No phone calls, please. ASPA is an equal opportunity, affirmative action employer.